Cancel Order

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CANCEL ORDER extension is a very useful extension for Magento 2 users developed by iCreative Technologies. As the name suggests, this extension allows the customer to cancel the order before it is shipped. It is a must-have extension for store owner which provides a user-friendly environment to the customers.

CANCEL ORDER extension add a "Cancel Order" link in "My Account" Dashboard, "Order History" page and "Order Detail" page. The user can cancel the order by clicking Cancel Order link. If the user clicks on the "Cancel Order" link, a popup will appear asking the customer for a reason/comment behind canceling the order. An email will be sent to the admin with the entered reason/comment by the customer.

  • Allows access to enable or disable the cancel order feature for the frontend.
  • Add a Cancel Order link in My Account Dashboard, Order History, and Order Detail page.
  • The customer can cancel the order from the frontend easily.
  • Admin can set the custom text for cancel order link.
  • Add a popup asking the customer for a reason/comment behind canceling the order.
  • Sent an email of canceled order.
  • Admin can customize the cancel order email template.
Extension Demo
Extension Demo

Frontend Demo

Backend Demo

cancelorder

admin@123

User Guide
User Guide
Links
$39.00

CANCEL ORDER extension is a very useful extension for Magento 2 users developed by iCreative Technologies. As the name suggests, this extension allows the customer to cancel the order before it is shipped. It is a must-have extension for store owner which provides a user-friendly environment to the customers.

CANCEL ORDER extension add a "Cancel Order" link in "My Account" Dashboard, "Order History" page and "Order Detail" page. The user can cancel the order by clicking Cancel Order link. If the user clicks on the "Cancel Order" link, a popup will appear asking the customer for a reason/comment behind canceling the order. An email will be sent to the admin with the entered reason/comment by the customer.

General Settings

Cancel Order extension can be enabled from backend and once enabled, all the feature will be activated on the front end.

  • Go to STORES >> Configuration >> Cancel Order
  • Set the Dropdown Option to ‘Yes’ to enable the feature

Admin can set the recipient email from general settings to get email notification of order cancellation on specified email address.

Admin can customize the cancel order popup's title, label, placeholder and button text.

Admin can select custom email template for order cancellation email.

Account Dashboard and Order History Page

A Cancel Order link will be added to Account Dashboard and Order History page. If the order is delivered or shipped, Cancel Order link will not be displayed.

Order Detail Page

A Cancel Order link will be added to Order Detail page. If the order is delivered or shipped, Cancel Order link will not be displayed.

Cancel Order Popup

If the customer clicks on Cancel Order link, a popup will appear asking the reason of cancelling the order. If customer fill the comment section and submit the form by clicking on Cancel Order, the order will be canceled and an email will be sent to the recipient email address added in Cancel Order configuration.

Cancel Order Email Template

Admin can customize the default Cancel Order email template. Go to Marketing >> Email Template >> Add New >> Load Ict_Cancelorder email template and customize as you need. Afterwards, select newly customized email template from Store >> Configuration >> ICT EXTENSION >> Cancel Order >> Cancel Order Template

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Version 1.0.2 ( Released on March 2017 )

  • Add a modal popup which ask for a reason of order cancellation before cancelling the order.
  • Add a customizable email template for Order Cancellation email.
  • Compatible with CE: 2.0, 2.1
  • Compatible with EE: 2.0, 2.1

Version 1.0.1 ( Released on January 2017 )

  • Released stable version.